FAQs & Resources
Get answers to your questions and explore resources that are specific to your situation.
Click on a question to jump to the answer.
- How do I get my child an appointment for therapy?
- What will the first appointment be like?
- How much therapy will my child need and for how long?
- What are therapy sessions like?
- Can I sit in on my child’s therapy session?
- Can I bring my other children to my child’s therapy sessions?
- Can you see my child at home?
- Do I pay the therapist who comes to my home?
- Who do I contact if my insurance changes?
- Who do I contact if I have questions about my bill or can’t pay my bill?
- What should I do if my child is sick?
- What do I do if I need to cancel an appointment?
- Can I leave the clinic while my child is in their therapy session?
How do I get my child an appointment for therapy?
Contact our Intake Coordinator. She will get the information she needs from you, let you know if we have availability to see your child, talk to you about your insurance coverage and obtain any other necessary documentation to start therapy.
What will the first appointment be like?
The first appointment is an evaluation to assess your child’s current skill level and need for therapy.
The therapist will review your child’s history information with you and discuss your concerns. Based on that information, all necessary testing will be completed. The therapist will review their professional observations, results of any testing, discuss areas of delay or impairment, and make recommendations regarding therapy.
If therapy is recommended, you may schedule future therapy sessions that day. Please arrive 10-15 minutes early with your insurance card to complete new patient paperwork and check-in.
An evaluation typically lasts 60 minutes although the amount of time may be adjusted based on child’s ability to participate, their medical diagnosis, testing required, etc.
Parents are encouraged to attend the initial evaluation so that the therapist may discuss your concerns and your child’s history. There are occasions when a child does not perform well with a parent present. If this occurs the therapist may ask you to wait in the waiting room for the remainder of the evaluation.
How much therapy will my child need and for how long?
This is a question that can only be answered by your child’s therapist following an evaluation. At the evaluation, your therapist will recommend how frequently they think your child should be seen and can give you an idea of how long it may take to meet therapy goals.
What are therapy sessions like?
Therapy sessions are scheduled for 60 minutes. They are typically play based around your child’s interests.
Goals are addressed through play activities that are motivating to your child. The last few minutes of each session are used to discuss your child’s progress with you, as well as address things you can be doing at home to help.
Can I sit in on my child’s therapy session?
The level of parental participation in individual sessions is based on many factors (age, diagnosis, your child’s attachment to you, their behavior when you are present, etc.).
We strongly encourage you to be a partner in your child’s therapy progress — this may or may not involve you being present during each therapy session. You and your child’s therapist will reach a decision on this together.
Can I bring my other children to my child’s therapy sessions?
Siblings are welcome in our waiting room with your supervision. Unfortunately, we cannot accommodate siblings in treatment sessions for reasons of space, safety, liability and privacy. Babies in arms are welcome.
Can you see my child at home?
Providing services at home and other community sites is a big part of what we do. Our ability to provide services at a location other than our clinic depends on several factors — availability of staff in your area, how well your child will be served by being treated at home and your insurance coverage.
Do I pay the therapist who comes to my home?
No, patient payments are never given directly to the treating therapist. However, payment is due in a timely manner, just as it would be if you were seen in our clinic.
At your first appointment, the therapist will complete new patient paperwork with you. Included in this paperwork is a form in which you provide your credit or debit card information to our billing department.
Each appointment is completed and charged out by your therapist in our billing system and your credit or debit card is charged by our billing department on a weekly basis. This is done as a convenience to you so that you don’t have to worry about receiving and returning bills in the mail and also to prevent you from accruing a large balance.
You will receive a statement in the mail outlining all payments made.
Who do I contact if my insurance changes?
Please contact our billing department at 512-248-2422.
Who do I contact if I have questions about my bill or can’t pay my bill?
Please contact our billing department at 512-248-2422 with questions or to create a payment plan.
What should I do if my child is sick?
Our infection control policy is as follows:
Infection Control Policy
- Cancel therapy if your child is ill, with or without a fever.
- Your child must be fever-free for 24 hours before attending therapy.
- If your child has been diagnosed with flu, they should stay home for 7 days or 24 hours after all symptoms are completely resolved, whichever is longer.
- If your child did not attend school today because of illness, they cannot be seen for therapy.
- No sick family members are allowed in the clinic.
- If you have sick family members, please notify the therapist coming to your home.
- If your child’s therapist arrives at the home and your child is sick, he/she will cancel treatment.
- If your therapist has a family member with the flu, you will be notified and given the option to reschedule.
Follow these guidelines to protect yourself, our other patients and our therapists.
What do I do if I need to cancel an appointment?
Contact your child’s therapist or our office at 512-248-2422 as soon as you know you need to cancel.
- For no-show or non-emergent cancellations with less than 48 hours notice, the fee is $50 per discipline and must be paid prior to the next scheduled treatment session, even if the visit is rescheduled.
- Should the cancellation fee not be paid before the next treatment session, that treatment session will be canceled and an additional fee will be assessed.
- Therapists are not able to waive a late cancellation or no-show fee.
- If your child receives back to back therapies and one therapist is out of the office, your child is expected to attend their other scheduled sessions. A $50 cancellation fee will be assessed if the other therapies are canceled, even if it is with less than 48 hours notice.
- We will do our best to reschedule the remaining therapy sessions so your child does not have a break between sessions.
- If there is a break between sessions, you will need to be present to wait with your child, or you may leave with your child and return for the next session.
- After the 3rd (third) no-show, your child will be discharged from therapy services.
Can I leave the clinic while my child is in their therapy session?
A parent or caregiver must remain on site at all times.
Explore these resources to learn more about your topics of interest.
- Augmentative/Alternative Communication Intervention: aacintervention.com
- Assistive technology (AT) resources for professionals, parents and people with disabilities: closingthegap.com
- Tools and technologies to enhance life: abledata.acl.gov
- Leading the fight for the health of all moms and babies: marchofdimes.com
- Keeping families at the center of children’s health care: familyvoices.org
- Promoting inclusive communities where all people belong: kidstogether.org
- Telecommunications to improve the lives of children with disabilities: telability.org
- American Occupational Therapy Association: aota.org
- American Physical Therapy Association: apta.org
- Yellow pages for kids with disabilities: yellowpagesforkids.com
- Helping kids find their voices: apraxia-kids.org
- Improving the lives of all affected by autism: austinautismsociety.org
- Services across the lifespan for individuals with Autism Spectrum Disorder: teacch.com
- Helping children with autism thrive: ctac1.com
- Texas Nerve and Paralysis Institute: drnathbrachialplexus.com
- Helping navigate the cerebral palsy path: cpathtexas.com
- Optimizing the lifelong health, wellness and inclusion of people with cerebral palsy and their families: cpnowfoundation.org
- Making effective communication, a human right, accessible and achievable for all: asha.org
- A resource for individuals with special needs: do2learn.com
- Resources for your cleft journey: cleftline.org
- About Down syndrome: kidshealth.org
- The quarterly journal for caregivers everywhere: childcarequarterly.com
- Bridging the gaps in services for children and youth who are medically fragile and/or developmentally delayed: sammyshouse.org
- National Association for the Education of Young Children: naeyc.org
- Early connections last a lifetime: zerotothree.org
- Resources to support effective teaching and learning for children: kidsource.com
- Helping all children reach their full potential: pathways.org
- Making a better world for children with PFD: feedingmatters.org
- Support for parents and caregivers of tube-fed children: kidswithtubes.org
- For families raising children with disabilities: navigatelifetexas.org
- Helping children communicate one small step at a time: smallstepsinspeech.org
- The children’s charity of Texas: varietytexas.org
Hearing Impairment/Sign Language
- American Sign Language (ASL) browser: commtechlab.msu.edu
- The educators’ guide to learning disabilities and ADHD: ldonline.org
- Helping all children reach their full potential: pathwaysawareness.org
- Helping kids lead healthier, happier lives: dafo.com
Sensory Integration Dysfunction
- Raising awareness of Sensory Processing Disorder (SPD): sinetwork.org
- Created to provide the best Oral-Placement Therapy (OPT) techniques, training, and tools to clients, therapists and parents: talktools.net
- Solutions that will make life easier for you and your loved ones: arktherapeutic.com
- Products for young children of all abilities: beyondplay.com
- About infant torticollis: kidshealth.org
- Texas School for the Blind and Visually Impaired: tsbvi.edu